AVID’s mission is to close the achievement gap by preparing all students for college readiness and success in a global society.

Advancement Via Individual Determination

Now Recruiting...

Open positions currently include:

Administrative Assistant to EVP, Business Services

State Director, Central Division States

Director, Customer Care Center

Recruitment Specialist

Program Manager

Administrative Assistant to EVP, Business Services

San Diego
Full-Time
Salary Range: $23.75-$33.25/hour


Position Description: Under the direction of the Executive Vice President, Business Services, the candidate selected for this position will perform a variety of complex, sensitive, time-framed and highly confidential administrative support functions.

Essential Duties:
  • Scheduling and logistics for virtual and in person meetings including but not limited to, booking conference rooms, calendar tasks, Skype for Business/WebEx meetings, catering, preparing handouts and PowerPoint presentations, taking meeting minutes and follow up communications and related tasks
  • Arrange and confirm travel activities for Executive Vice President; prepare and submit travel forms and other related documents; compile and prepare reimbursement requests
  • Maintain and organize Outlook calendar; screen requests and schedule appointments, teleconferences and internal and external meetings; determine priority and route correspondence, emails, reports and other documents
  • Plan and make arrangements for meetings and other events including but not limited to venue sourcing, budget estimates, food and beverage selection, attendee registration, logistics support and shipment of materials
  • Conduct research and assemble information from a variety of sources for preparation of reports and presentations; Prepare PowerPoint, Prezi and other professional software presentations
  • Prepare and draft reports, correspondence, presentations, and other documents often of highly sensitive and confidential nature
  • Provide information and handle issues that are often sensitive and requires use of sound independent judgment; respond to requests for information, refer matters/issues to appropriate staff members
  • Provide support to the Executive Vice President on a variety of tasks and projects by collaborating effectively and efficiently with the divisional offices and AVID Center departments
  • General clerical duties such as photocopying, faxing, scanning, mailing and filing
Minimum Qualifications:
  • Excellent interpersonal and communication skills – written and verbal; ability to communicate and collaborate with all levels of the organization
  • Knowledge of advanced office administrative and management practices and procedures
  • Advanced use of Outlook, Word, Excel, PowerPoint and other standard software to create complex documents and materials
  • Advanced knowledge of Skype for Business and WebEx meeting software
  • Knowledge of principles and practices of sound business judgment
  • Excellent organizational skills, with the ability to manage large amounts of diverse information
  • Excellent ability at recordkeeping, tracking and creating/maintaining timelines
  • Ability to work under pressure and maintain a high level of internal and external customer satisfaction while managing multiple priorities
  • Ability to establish and maintain highly effective working relationships with Executive Team, staff members, external clients and others encountered in the course of work
  • Ability to establish and maintain a high level of confidentiality encountered in the course of work
  • Ability to manage multiple and rapidly changing priorities calmly and efficiently
  • High school or equivalent education
  • Minimum of 3 years’ office administrative or relevant experience required. College degree in business or related field is desirable and may be substituted for a portion of the required experience
(Allowable Substitutions: Any combination of experience and training which provides the incumbent/applicant with the knowledge, skills, and ability required to perform the work, as determined by the AVID Center. Qualifying work experience, as identified by the Senior Director, Human Resources and Organizational Development, may substitute for the education preference.)

This job will remain open until filled, however we will begin reviewing applications on August 4. Applications received after this date may not receive consideration by the hiring committee. Anticipate first round interviews by August 14.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

AVID Center is an equal opportunity employer and does not discriminate on the basis of age, race, religion, colors, sex, gender expression, national origin, marital status or physical disability or mental disability.

In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

To apply: Please upload your resume and cover letter to the ADP Career Center.

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State Director, Central Division States

Central Division States
Full-Time
Salary Range: $102,771-$154,157


Position Description: Identify and recruit new sites/districts, maintain existing sites/district portfolio; monitor, and execute the strategic plan via ongoing communication, site-visits, deliverables and professional development. Maintain high level of responsiveness to the specific needs of sites during planning. Provide consultative services to sites in analysis and use of data, team structure and professional development.

Essential Duties:
  • Demonstrates strong leadership in the execution of the duties of the State Director
  • Monitors, validates, and coaches district directors for site quantitative and qualitative effectiveness in program implementation and institutionalization
  • Leads cross-functional division and headquarter teams to develop state site growth plans and utilizes appropriate data sources to develop state tactical plans
  • Provides effective coaching, development, and support for (District Directors) to build capacity which will support the AVID College Readiness Systems implementation
  • Performs quality control and monitors the effectiveness of implementation including information sessions, data collection, and certification
  • Serves as a liaison and provides technical support to sites, division liaisons and district directors
  • Participates in training to update program and professional knowledge
  • Plans and facilitates state meetings that effectively implement objectives and strategies as determined by the Division and Company
  • Provides effective coaching, development, motivation and monitors team performance
  • Interfaces with Summer Institute planning, coordination, and implementation
  • As needed, assists with the preparation of strands and site team material; serve as strand observers and coach; facilitates site teams and strands
  • Performs other similar duties assigned by the Company
Minimum Qualifications:
  • Demonstrated success in developing and supervising programs and curriculum
  • Excellent interpersonal and communication skills and ability to communicate and collaborate with all levels of the organization, multiple cross-functional groups and diverse personalities
  • Personal attributes including proven ability to motivate individuals, to lead and work effectively in collaborative teams, and to possess unquestioned integrity and respect for others
  • Strong leadership, organizational skills and professional development
  • Ability to work independently with minimal oversight and maintain a high level of internal and external customer satisfaction while managing multiple tasks and meeting deadlines
Ability To:
  • Identify complex problems and review related information to develop and evaluate options and implement solutions
  • Implement goals, initiate projects and programs
  • Ability to write routine reports, and correspondence
  • Ability to read and interpret documents, policies and procedures and data information
  • Ability to speak effectively with clients and employees
  • Apply general rules to specific problems to produce logical solutions
Experience and Education:
  • Post-graduate degree in education or related field with a minimum of 8 years or more of teaching the AVID elective and/or administrative experience, as well as at least three years of experience as a manager of a group of five or more staff
(Allowable Substitutions: Any combination of experience and training which provides the incumbent/applicant with the knowledge, skills, and ability required to perform the work, as determined by the AVID Center. Qualifying work experience, as identified by the Senior Director, Human Resources and Organizational Development, may substitute for the education preference.)

This job will remain open until filled, however we will begin reviewing applications on August 4. Applications received after this date may not receive consideration by the hiring committee. Anticipate first round interviews by August 14.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

AVID Center is an equal opportunity employer and does not discriminate on the basis of age, race, religion, colors, sex, gender expression, national origin, marital status or physical disability or mental disability.

In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

To apply: Please upload your resume and cover letter to the ADP Career Center.

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Director, Customer Care Center

San Diego
Full-Time
Salary Range: $102,771-$154,157


Position Description: Under the general supervision of the Executive Vice President, the Director of Customer Care Center is responsible for the strategic planning and execution of all Customer Care Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis is on customer care and quality management. Performance metrics include, but are not limited to call/contact efficiency, resolution rate, low abandonment rate, and high conversion rates.

The Director’s success is measured by the organization’s ability to provide high quality services while meeting Service Level Agreements (SLA), improving call/contact performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics.

The Director executes the vision for the operation ensuring the Customer Care Center meets customer and organization needs. The successful Director is continually engaged in leading and inspiring the team in developing and documenting best practices in the performance of all duties and responsibilities.

Essential Duties:
  • Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call/contact
  • Develop and administer annual department budget to attain business goals with operational stability
  • Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, and performance reporting
  • Develop, implement, and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance
  • Manage metrics, ensuring customer satisfaction and reporting statistical performance levels related to Customer Care Center
  • Coordinate analytic, strategic, and technical resources to meet client (internal and external) expectations and ensure satisfaction
  • Collaborate and communicate regularly with other AVID department leaders to develop and execute growth strategies and targets, as well as to ensure alignment, cooperation, and trust
  • Develop and deliver training for Customer Care Center representatives, and assist with other trainings as needed
  • Foster a positive, supportive, high morale, high integrity, energetic work environment
  • Convey with passion and conviction the AVID mission and vision
Minimum Qualifications:
  • Knowledge of current theories, research, and trends related to the design, management, and delivery of a Customer Care Center
  • Extensive experience in data collection, data management, and reporting outcomes, trends, and recommended action
  • Strong writing, speaking, and interpersonal communication skills
  • Strong leadership, organizational and technology skills
  • Ability to set and implement goals, initiates projects and programs, manage multiple tasks, and meet deadlines
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Ability to understand the use of technology and alternative forms of data gathering and collection
  • Skilled in software appropriate to position including Microsoft Office Suite, case management tools, and call accounting systems
  • Ability to structure complex data and communicate technical information in a manner useful to recipients/users
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to identify gaps and/or areas for improvement and initiate corrective actions
  • Ability to develop and manage results-oriented team in the accomplishment of defined objectives: giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems, and answering complaints
  • Ability to mentor and build relationships to ensure the team routinely meets established goals to resolve a quota of customer issues or answer a number of calls
  • Strong customer service orientation
  • Bachelor’s degree
  • Minimum of 5 years of experience with Call Center or Customer Care Center management experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

AVID Center is an equal opportunity employer and does not discriminate on the basis of age, race, religion, colors, sex, gender expression, national origin, marital status or physical disability or mental disability.

In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

To apply: Please upload your resume and cover letter to the ADP Career Center.

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Recruitment Specialist

San Diego
Full-Time
Salary Range: $27.22-$38.11/hour


Position Description: Under the direction of Director of Human Resources, the candidate selected for this position will perform a wide variety of complex, sensitive, and potentially confidential functions by developing and implementing recruiting plans and strategies to ensure qualified external and internal candidates fill AVID’s current and future needs.

Essential Duties:
  • Develop and execute recruiting plans, under the direction of the HR, Director
  • Evaluate recruiting and onboarding efforts and make recommendations for improvement of processes and procedures to HR Director
  • Conduct recruitment of exempt and non-exempt staff including: job posting; receiving, tracking, and screening resumes; interview questions, candidate screening; conducting phone interviews; developing interview packets and scheduling interviews; conducting applicant testing; participating in panel interviews and guiding the interview process; conducting reference checks; and, presenting verbal and written offers in consultation with Sr. Director, Human Resources
  • Work with outside headhunters and staffing agencies to identify new talent
  • Review and analyze resumes using HR’s ATS software program
  • Scour job search websites for potential recruits and contact those candidates personally
  • Network through industry contacts, association memberships, trade groups, social media, colleges/universities, job boards, and employees to advance the company’s recruitment process
  • Build networks to find qualified passive candidates
  • Coordinate and implement high school and college recruiting initiatives, to include an internship program
  • Develop and track measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Set continuous improvement goals
  • Adhere to the designed and implement recruitment, selection, and hire processes/procedures
  • Schedule candidate interviews
  • Assist in the training of personnel to ensure the effectiveness and compliance of the recruitment, selection, and hire processes and procedures
  • Introduce new hires to the company and walk them through the hiring and training process
  • Serve as an advocate for new hires as well as established employees
  • Assist the Human Resources team in managing various project and functions within the department
  • General clerical and administrative duties as assigned
Minimum Qualifications:
  • Knowledge of and experience with applicant tracking software programs
  • Knowledge of and experience with online and traditional recruitment approaches
  • Ability to communicate and promote options under the company’s recruitment program
  • Ability to manage multiple projects simultaneously, with strong attention to detail and high level of accuracy
  • Ability to plan, organize, and prioritize work with limited supervision; work well under pressure
  • Ability to communicate effectively, verbally and in writing, to a diverse audience; listens and gets clarification; responds well to questions; excellent presentation skills
  • Ability to adapt to changes in work environment calmly and efficiently
  • Ability to study and apply new information, analyze and solve problems effectively and efficiently, and take initiative
  • Ability to demonstrate sound judgment, including appropriate handling of confidential and/or sensitive information
  • Ability to work effectively, professionally and tactfully with AVID’s diverse workforce
  • Ability to keep abreast of technology-related issues that will advance recruitment
  • Ability to promote and work effectively in both a team environment and independently
  • Ability to prepare clear, accurate and concise reports
  • Ability to understand and follow written and oral instructions
  • Ability to develop and streamline processes in an HR environment
  • Demonstrated ethical behavior of the highest level
  • Demonstrated excellent time-management, problem-prevention and problem-solving skills
  • Demonstrated customer service skills; client focused and responsive
  • Demonstrated proficiency in the use of computers and software used in the course of business, including Microsoft Office Suite, Adobe Acrobat, HRIS, ADP
Experience and Education:
  • Bachelor’s degree in Human Resources, Marketing, Communications, or related field
  • Minimum of 2 years recruitment job-related experience
  • Experience supporting a multistate workforce is preferred
  • PHR/SPHR certification or equivalent HR-related certifications preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

AVID Center is an equal opportunity employer and does not discriminate on the basis of age, race, religion, colors, sex, gender expression, national origin, marital status or physical disability or mental disability.

In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

To apply: Please upload your resume and cover letter to the ADP Career Center.

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Program Manager

Various Locations (please see Position Update below for information about current openings)
Full-Time


Position Description: AVID Center is currently accepting applications for Program Managers. AVID is seeking dynamic educators who are passionate about student engagement and closing the achievement gap. We are a fast-growing national nonprofit organization working with more than 5,000 schools, 50,000 educators and more than a million students. We need Program Managers to work with school districts regionally in coaching educators on best instructional practices to engage students, increase rigor, and prepare first-generation students for college. If you thrive on professional learning for educators, understand that good teaching matters, believe that all students can succeed, and enjoy driving change, then AVID may be the place for you. The ideal candidate will collaborate and communicate well, earn the respect of our partner schools and districts, work with them to ensure that professional learning sticks and ensure that schools implement AVID with fidelity. AVID is a college-readiness system for school transformation that focuses on instruction, leadership, culture and systems from elementary through higher education. Our team and our partners are passionate about AVID and, working together, we are having great success closing the achievement gap.

Essential Duties:
  • Serve as a liaison and provide overall support to districts and sites through district directors, for the AVID organization
  • Coordinate and facilitate training and events, maintaining a calendar based on needs and services for continual partner support
  • Monitor progress in terms of available quantitative and qualitative effectiveness in implementation and institutionalization (both internally and externally); provide information to district or site directors
  • Train TEAs (temp staff development personnel)
  • Perform quality control reviews and monitor the effectiveness of the program through information sessions, data collection/analysis and program certification
  • Use data collection to determine resources needed to increase program quality and effectiveness
  • Work closely with the division and state office to monitor TEAs relative to team progress and completion of training goals for assigned districts and sites
  • Identify problems and facilitate collaborative team conversations about possible solutions to problems involving quality implementation and evaluation of AVID program work
  • As appropriate, assist with preparation of strand, syllabi, site team or other educational materials
  • Provide information sessions upon request to increase public awareness of the benefits and unique attributes of AVID
  • Support professional learning at AVID Summer Institutes and through ADL training and other events as assigned such as: AVID elective workshop, division showcases, DD meetings and workshops, PATH and LCR
  • Communicate and collaborate with AVID Center headquarters and cross-divisionally as needed to achieve organizational goals
  • Maintain communication pipelines through the AVID newsletter and other forms of social media
  • Provide outreach and support beyond AVID events in order to build relationships and credibility with districts
  • Participate in personal professional learning to keep skills and knowledge current
  • Serve as a strand observer and coach upon request
  • Willingness to travel as required by the position (estimated 50% or more)
Other Duties:
  • Perform other similar duties assigned by the Company
Minimum Qualifications: The Program Manager must provide evidence or demonstrate the following:
  • Success in developing and supervising programs and curriculum
  • Ability to motivate individuals as they work collaboratively in teams
  • Success in the delivery and planning of professional learning for adult learners
  • Ability to work remotely, independently, and with minimal oversight while maintaining high levels of customer satisfaction
  • Flexibility, adaptability and creative problem solving when faced with complex adaptive challenges
  • Knowledge and experiences implementing powerful programs into schools and school systems, like AVID or other similar equity driven achievement gap closing programs for all students
  • Strong character traits expected of a leader that include, but are not limited to: respectful treatment of colleagues and others, integrity, honesty and a positive work ethic
  • Ability to identify problems and facilitate collaborative team conversations about possible solutions to problems involving quality implementation and evaluation of AVID program work
  • Strong verbal communication skills; ability to speak effectively when interacting with others or presenting information
  • Strong written communication skills with the ability to compose correspondence and reports
  • Effective use of technology tools for communication, planning, management and presentations
  • Ability to work effectively in a diverse, complex system and in a multicultural environment
  • Ability to achieve high levels of customer satisfaction (both internal and external) through attention to responsive and quality service
  • Possess valid state driver's license
Experience and Education:
Required
  • Bachelor's degree in education or related field
  • Minimum of 3 years successful teaching experience
  • Experience in working with diverse student and school community populations
Preferred
  • Master's Degree or higher
  • Elementary and Secondary experience and training
  • A valid State approved credential, endorsement or certificate in a supervisory, managerial, coaching, Administrative and/or other similar equivalent area(s)
  • Successful Administrative or management experience at a school and/or district level
Position Update: We currently have an opening for Program Manager in our Central Division. We are specifically sourcing for the following areas: Northeastern Iowa, Illinois, and Wisconsin. If you are interested and open to residing in one of the regions listed above click here to apply.

Applicants have the ability to apply for openings in our other divisions by clicking here to access the Open Applicant Pool.

Open Applicant Pool: The intent of this announcement is to collect a pool of potential candidates for full-time positions that may be filled throughout the year. If you are interested in applying for this position, your application can be drawn any time throughout the year when there is an opening. Applications will expire after one year. To remain considered, applicants will need to reapply on an annual basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

AVID Center is an equal opportunity employer and does not discriminate on the basis of age, race, religion, colors, sex, gender expression, national origin, marital status or physical disability or mental disability.

In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

To apply: Please upload a letter of interest and resume (saved in one document) by clicking here.

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